CRD Design Build, Inc. is pleased to announce their affiliation with GuildQuality.
North America’s leadingcustomer satisfaction surveyingprovider for the residential construction industry, GuildQuality helps thousands of home builders, remodelers, and home services professionals, improve their delivery of customer service.
CRD Design Build, Inc. (CRD) strives to provide the best experience possible to their clients, and becoming a member of GuildQuality’s community of quality serves to support that mission.
In order to honestly assess how well CRD is performing, GuildQuality gathers unbiased feedback from their clients, and provides the responses to CRD in real-time, allowing them the opportunity to follow up with clients and correct any mistakes.
In addition to assembling authentic feedback from their customers, CRD now has the opportunity tomonitor employee performance and trendsmore closely. GuildQuality features an advanced reporting suite which enables CRD to analyze their customer feedback in a variety of ways, furthering their understanding about what is working well within their company and what could be improved upon.
CRD knows that homeowners, now more than ever, are relying on experiences from previous customers before selecting a company to hire. With that in mind, CRD uses their GuildQuality Member Profile page to display customer comments, project photos, and more.