Remodeling one’s home can be a taxing experience, and for some, there is a point in the process when elation over the new project turns to impatience—particularly when the disruption gets to be too much and signs of progress are not as noticeable. The emotional ups and downs of the construction process is called “The Remodeling Curve” and it is something that we atCRD Design Buildlike to address with clients up front.
Recently, a client in Wallingford was in the midst of what we like to call the “trough” of theRemodeling Curveand, because we encourage open and honest communication with our clients throughout all phases of the project, she let us know her concerns. We quickly addressed her apprehensions and were empathetic and responsive to her needs.In her own words:
“Hi CRD team, I want to thank you all for addressing my concerns over the past few weeks. The kitchen cabinets and hallway are looking great and we are seeing the end in sight. Elliott and I are very pleased at your responsiveness to my questions and issues. I so appreciate your willingness to come up with solutions and taking the time to understand our concerns. Thank you in advance for your continued patience with any new concerns that might come up. I know we have a firm partnership.”